• The information we collect
• How we use the information
• Our commitment to data security
• Cookies
• Opting out of promotional information
• How to contact us

Turquoise Travel and Tours Ltd. is committed to ensuring our customers' privacy and security of all information collected. In accordance with the privacy legislation introduced on December 21, 2001, this Privacy Policy outlines the information collection practices utilised by Turquoise Travel and Tours Ltd., how that information is used and the choices you can make about the way the information you provide to us is collected and used.

THE INFORMATION WE COLLECT

When you make a booking via the Turquoise Travel and Tours Ltd. web site, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.

HOW WE USE THE INFORMATION

• Personal identification and verification
• To complete your hotel reservation
• To allow us to contact you for customer service, if required
• To make improvements to the Turquoise Travel and Tours Ltd. web site

In addition, your email address is collected to send you an email message with your confirmation invoice. As a client of Turquoise Travel and Tours Ltd. you will occasionally receive updates from us about special rate offers, newsletters and any noteworthy changes to the website. However, you may always decline to receive these email messages. Please see our Opting Out policy described below.

We disclose your information to third parties (such as our hotels) only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration. We do not sell, rent or trade your personal information to third parties for marketing purposes. Like most web sites, there is certain information we automatically track, including the URL that you just came from, the browser you are using and your IP address. This data is utilised to improve the services of Turquoise Travel and Tours Ltd. and does not include any personally identifying information.

OUR COMMITMENT TO DATA SECURITY

All information you provide to Turquoise Travel and Tours Ltd. is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

COOKIES

We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services. "Cookies" are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

OPTING OUT OF PROMOTIONAL INFORMATION

We at Turquoise Travel and Tours Ltd. work hard to provide our clients with the best possible rates in all our hotels. From time to time, we will send our members newsletters, updates and specials for hotels in certain areas. You will only receive this correspondence if you have chosen to do so and we hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by clicking on the Unsubscribe link at the bottom of each email.

HOW TO CONTACT US

This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about the Privacy Policy of Turquoise Travel and Tours Ltd. or would like more information, please contact us. We will attempt to respond to all reasonable concerns or inquiries within three business days of receipt.